Frequently Asked Questions
Where do you ship to?
We currently only ship to the UK (unfortunately we do not ship to Ireland).
How long does it take to receive my order?
We aim to deliver your order within 48 hours of receiving it.
Most orders received before 12pm will leave our building the very same day.
What method of payment do you accept?
We currently only accept payment via PayPal. If you do not have a PayPal account you can use most major credit and debit cards without registering.
Who do you use to ship out my orders?
At Pasante we use the Royal Mail to deliver your parcels and these will be sent Second Class.
Will people be able to tell that I have ordered goods from an adult retailer?
When you order from Pasante all of our goods are packaged discreetly so there will be nothing that shows you have ordered from an adult retailer.
At what times can I call the Customer Service line?
The office is open from 9-5:30 Monday to Friday – unfortunately we are not open over the weekends.
How can I return a product I am not entirely satisfied with?
You have two ways of returning your product to us – you can call our Customer Service team and speak to an adviser – contact us.
If you are returning a product/order because you have changed your mind you will pay for the cost of the return, but if it is an error at our end or a faulty item we will organise a return for you.
What is the best way to put on a condom?
We have written a full instructional guide of how to put on a condom correctly
Are your lubricants safe to use with condoms?
Yes – All water based Pasante lubes are safe to use with condoms.
Are your sex toys safe to use in water?
We do our best to be as explicit as possible with which of our vibrators are waterproof or splashproof (you can find all of this information on the relevant product pages).
If a product states that it is waterproof, it can be used in the bath and shower and if a product is splashproof then it can only be used in the shower (always make sure to read instructions fully before use).